Archive for category Events

Have you ever experienced an event disaster?

Posted by on Sunday, 29 June, 2014

Event DisasterYou know those events when it’s really a case of Murphy’s Law? Whatever can go wrong will go wrong. It’s a total event disaster.

Recently I had my first. I’ve had some major mess ups during events, all the allocated seating mixed up for a very high profile speaker comes to mind. But none where nothing went smoothly. Really, I mean nothing.

Let’s look at what I learned.

The Do’s of an Event Disaster

  • Do order swag, etc at least two weeks in advance. It was only a three hour drive away, but eight days wasn’t enough for USPS express delivery.
  • Do promote the bleep out of the event. I was a little timid directly inviting my AMA colleagues and former workmates. Next time I won’t be.
  • Do reschedule if Hillary Clinton and the North West Internet Advertising Group announce last minute events that clash. The NWIAG gets a couple of hundred marketers with the lure of free alcohol. It’s not a model I like, but it’s very popular in Seattle. OK, so the chance of this happening again is nearly 0%, but I’m not risking it.
  • Do check out the venue at the time you want to run the event. I’ve attended events on Tuesday nights there. Wednesday is trivia competition night and the audio is piped ALL through the venue.
  • Do tour EVERY room the venue has. We checked most, but were allocated a different one. It was next to the entrance – great – there was no barrier/door – not so great.
  • Do have a great draw. This was an easy networking happy hour, so we weren’t offering anything to counter the competition.

The Don’ts of an Event Disaster

  • Don’t assume that if someone registers they will attend. Generally most will, but especially with free events, if they get a better offer, you won’t see them. See: NWIAG.
  • Don’t assume a part description on Amazon is correct. Or maybe do order the VGA adaptor for your laptop early, so you can get a replacement if it doesn’t fit.
  • Don’t assume that because the venue has built in AV that they know how to use it, or the cables are long enough. It was only a promo loop, but we couldn’t use it.

It would be hard for another event to bomb as heavily as this one did, but please learn from my “experience”. It’s not fun to have an event disaster.

Note: you’ve probably assumed this photo is not from “that” event. It’s from a PSAMA Speed Networking event, that was not a disaster.

My Newest Project: Jingle to 5k

Posted by on Wednesday, 25 September, 2013

jingle-bell-runI’ve been quiet here recently and for good reason. Previously you’ve heard about my entry in the Jingle Bell Run/Walk for this year and to run the 5k (link to that post is here). I’m now blogging my progress on the new site Jingle to 5k.

A friend from Melbourne Natalie Roche is coaching me and writing the training program so I won’t end up with injuries. She also sends me messages such as, “Bianca, it’s Wednesday. Have you done your pilates yet?”. It’s needed; running is more fun than pilates.

Both Natalie and I will be posting and my training plan is online.

Comment, like, love on the Jingle to 5k site. Join me for the run if you’re in Seattle (you can walk or even snooze). Or sponsor me and help the Arthritis Foundation.

The Wiggles show how crisis management should be done

Posted by on Monday, 12 December, 2011

Videos like this make me miss event management. What would you do if you arrived at your summer venue to find it a flooded mess? I love the way the team jumped in to get it fixed, had the Wiggles outside explaining the delay to thousands of fans and ticked all the crisis management boxes. What could have been fans hitting the internet to complain was only a 30 minute delay to the show. Watch and learn.

Disclaimer: I used to work in merchandise sales for the Wiggles in Australia. I can’t take credit for their event and crisis management awesomeness, but I can praise them for it.