What would you do if you arrived at your summer venue to find it a flooded mess?
I love the way the Wiggles team jumped in to get it fixed. They had the Wiggles performers outside explaining the delay to thousands of fans; keeping them reassured. And remember this is mainly toddlers and parents – a tough crowd.
They ticked all the crisis management boxes. What could have been fans hitting the internet to complain was only a 30 minute delay to the show. Watch and learn.
Disclaimer: I used to work in merchandise sales for the Wiggles in Australia. I can’t take credit for their event and crisis management awesomeness, but I can praise them for it.
Photo Credit: Adrienne Bassett