Great Customer Communications from Clipper Vacations

If you’re like me, daylight savings always takes you by surprise. Really, it happens twice a year. We know it happens twice a year, but still we forget.

Clipper Vacations sent me this email earlier today. To add some context, I have a ticket booked on Clipper for this weekend. The same weekend that daylight savings starts. I’m not sure if missed bookings is a problem for Clipper, but being proactive with customer communications is a cheap, easy way to mitigate any problems.

I wonder how many other travel companies have reminded their affected passengers to “spring forward”? Thank you, Clipper Vacations. Your customer communications impressed me.

Clipper-Daylight-Savings-Customer-Communications Have you seen any other great customer communications? Share in the comments.

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Bianca Smith

Bianca is a freelance digital marketer in Seattle. She works with clients big and small, in the US and Australia, on digital marketing, branding, event communications, social media and website content.

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